Shipping Information

Shipping Information

At Ruggar™, we’re proud to offer FREE shipping on all orders – no minimum spend required.

Order Processing Times

Orders are processed and dispatched within 1–3 business days after payment. Once handed to our shipping carrier, your order is officially in transit.
During busy periods or holidays, processing may take up to 7 business days.

Estimated Delivery Times

Delivery time refers to the transit time after dispatch and depends on your location:

🇦🇺 Australia: 5–15 business days
🇺🇸 United States: 5–15 business days
🇨🇦 Canada: 10–20 business days
🇬🇧 United Kingdom: 10–20 business days
🌏 Rest of World: 10–20 business days

Note: Peak seasons, customs inspections, or courier delays may extend these timeframes.

Order Changes & Accurate Details

It’s the customer’s responsibility to ensure all shipping details are correct at checkout.
If you notice an error, email hello@ruggar.com within 24 hours of placing your order. We’ll try to update it, but once processing begins, changes cannot be guaranteed.

If our system detects an address issue, we’ll email you within 3 business days. If we don’t receive a response, your order may be cancelled.

Delayed Delivery

We work hard to ensure quick delivery, but sometimes delays happen due to:

• Severe weather or transportation issues

• Customs inspections

• Courier network disruptions

• Stock or payment verification delays

While Ruggar™ is not responsible for delays outside our control, we’ll keep you updated and assist in resolving any issues.

Lost or Stolen Packages

If your order is lost or stolen after dispatch, contact hello@ruggar.com right away. We’ll:

1. Help you contact the courier and file a claim.

2. Follow up on your behalf for updates.

3. Assess if a replacement can be sent depending on the situation.

Please note: Ruggar™ is not responsible for packages lost or stolen in transit, as these fall outside our refund policy. We recommend also filing a police report if necessary.

Policy Changes

Ruggar™ may update this Shipping Policy at any time without prior notice.
By purchasing from us, you agree to the terms outlined here.

For any questions, email us at hello@ruggar.com.